Informativa sulla Privacy

We - Rebtel Networks AB, with address Jakobsbergsgatan 16, 111 44 Stockholm, Sweden and our affiliates - are committed to protecting your personal data and respecting your privacy. In this Privacy Policy we describe how we collect and process your personal data. The Privacy Policy also describes your rights towards us and how to exercise them.

Please contact us at support@rebtel.com should you have any questions about this Privacy Policy or in general regarding your personal data.

LA PRESENTE INFORMATIVA SULLA PRIVACY È VALIDA PER CHIUNQUE VISITI I NOSTRI SITI WEB, LE NOSTRE APP, UTILIZZI I NOSTRI SERVIZI E PRODOTTI O INTERAGISCA IN ALTRO MODO CON NOI. IT IS IMPORTANT THAT YOU READ AND UNDERSTAND OUR PRIVACY POLICY BEFORE USING OUR SERVICES AND PRODUCTS.

1. What information about you is collected, how will we use it and how is it legal for us to do so?

Raccogliamo i dati personali in vari modi, ad esempio quando l'utente visita uno dei nostri siti web, scarica la nostra app, interagisce con la pubblicità elettronica, utilizza i servizi nell'app o sui nostri siti web, effettua un acquisto, ci contatta e utilizza il nostro portale clienti.

Categories of personal data we may collect and process:

  • Registration and account information: e.g. your phone number, name, email, profile picture, address and, password, time zone, language, currency, EU VAT number.
  • Device and connection information: We collect device and connection-specific information when you install, access, or use our services. This includes information like hardware model, operating system information, app version, browser information, and mobile network, connection information including phone number, mobile/phone operator or internet service provider, language and time zone, and IP, device operations information, and identifiers like device identifiers. When you install the Rebtel app, you’ll also be asked to allow us access to your mobile device’s address book. A copy of the phone numbers, names and, if applicable, account identifiers for Nauta services, of all your contacts (whether they are a Rebtel customer or not – but only name, phone number and Nauta account identifier) will be collected in order for us to provide functionality and administer our services.
  • Informazioni sull'attività e sull'utilizzo: ad es. informazioni sull' utilizzo dei nostri servizi e dei servizi dei nostri Partner (come definito nei Termini di servizio Rebtel) e altre attività in relazione a Rebtel e/o ai nostri Partner, come ad es. informazioni su quando l'utente si è registrato per utilizzare i servizi, come utilizza i nostri servizi, gli articoli acquistati, gli importi delle transazioni, le funzioni utilizzate, le impostazioni dei servizi, il tempo, la frequenza e la durata delle attività e delle interazioni (es. I numeri di telefono e/o altri dettagli identificativi della parte chiamante e ricevente, l'ora di inizio, la durata della chiamata, i messaggi, le ricariche mobile, i trasferimenti di denaro, gli avvisi di consegna), i file di log e i log e i rapporti di diagnostica, crash, sito web e prestazioni.
  • Location Information: We collect device location information if you use our location features.
  • Customer support and social media: If you use our Customer Support service, interacts with us on our social media channels or in any other way, we may keep a record of that interaction, including the correspondence such as copies of emails and your email address.
  • Behavioural and tracking details: e.g. location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites.
  • Informazioni sul pagamento: raccogliamo i dati di fatturazione, nome, indirizzo, indirizzo e-mail, dati bancari, informazioni sulla carta e altre informazioni finanziarie relative al metodo di pagamento selezionato. Tuttavia memorizzeremo solo il nome, l'indirizzo, l'e-mail e la banca emittente (cioè Rebtel non memorizza tutti i dettagli della carta di pagamento).

I dati raccolti sono utilizzati per gli scopi indicati di seguito. In breve, trattiamo i dati per fornire, attuare e migliorare i nostri servizi. The legal ground for the processing is stated below.

How do we use it? (purpose of processing) Legal basis for the processing
To confirm your identity and verify your personal and contact details, provide and market our services, to fulfil relevant agreements with you and to otherwise administer our business relationship with you. Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Rebtel
To conduct payment for services. Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Rebtel
Marketing, product and customer analysis to improve our services and to optimize our offer to customers. Fulfil our contractual obligations towards you and to pursue the legitimate interests of Rebtel
Product and customer analysis for internal operations, including troubleshooting, data analysis, testing, research and statistical purposes. Fulfil our contractual obligations towards you and to pursue the legitimate interests of Rebtel
To carry out risk analysis, fraud detection and risk management, to prevent misuse of the services to keep the services safe and secure. Pursue the legitimate interests of Rebtel
To improve our services and for general business development purposes, such as developing new products and features and explore new business opportunities. Pursue the legitimate interests of Rebtel
To comply with applicable laws and regulations (for example bookkeeping, lawful intercept). Comply with applicable laws and to pursue the legitimate interests of Rebtel
To communicate with you in relation to our services and to provide customer support. Fulfil our contractual obligations towards you and to pursue the legitimate interests of Rebtel
To establish, exercise or defend a legal claim or collection procedures. Fulfil our contractual obligations towards you, to comply with applicable laws and to pursue the legitimate interests of Rebtel

2. Security measures for personal data

We process your personal data in accordance with applicable data protection legislation and regulations. To protect your personal data from unauthorized disclosure or access, misuse, loss, alteration or destruction we have implemented appropriate legal, technical and organizational security measures. The implemented security measures are created to ensure a level of security appropriate to the risks that are associated with our data processing activities. Should you have any questions related to our security measures please contact support@rebtel.com.

3. Sharing Information

Lavoriamo con fornitori di servizi e Partner terzi accuratamente selezionati per operare, fornire, migliorare, capire, personalizzare, supportare e commercializzare i servizi. Per esempio, lavoriamo con le aziende per distribuire le nostre app, fornire infrastrutture, effettuare consegne, fornire la posizione, prevenire le frodi o altri comportamenti criminali, memorizzare i dati, elaborare i pagamenti, aiutarci a capire come vengono utilizzati i nostri servizi, commercializzare i nostri servizi e il supporto clienti. In relazione a ciò, possiamo condividere i dati personali con questi fornitori di servizi e Partner e, in alcuni casi, anche ricevere dati personali da loro.

In addition, we may also share your personal data in the following situations: upon request we may provide authorities (for example the police and the tax authority) with personal data if we have a legal obligation to do so; in order to enforce or apply our Terms of Service and/or any other agreement with you; or to protect the rights, property, or safety of us, our users, or others; and finally in case of a sale of the assets of Rebtel or a group company or corporate restructuring or as a result of a change of control of Rebtel or a group company.

When sharing your data we are dedicated to make sure that the relevant third party shall have appropriate legal, technical and organizational measures to protect and safeguard the personal data in accordance with applicable data protection legislation, relevant supervisory authorities’ applicable regulations and guidelines regarding security of personal data and what is otherwise appropriate.

We promise to never sell your personal data to a third party unless we have your explicit permission to do so.

Transfer of data to third countries

In alcuni casi, Rebtel può trasferire i dati personali al di fuori dell'UE/SEE, soprattutto nei casi in cui utilizziamo fornitori di servizi e/o Partner che elaborano i dati personali al di fuori dell'UE/SEE. Ciò avverrà solo dopo aver adottato misure di protezione adeguate per garantire un livello adeguato di protezione dei dati, ad esempio includendo le clausole contrattuali standard della Commissione europea per il trasferimento dei dati personali e, se necessario, attuando misure di salvaguardia supplementari.

4. Communications and notifications

Rebtel may use your personal data to communication with you. The communication may include messages about updates, faults, alerts and other types of issues relating to technical aspects and/or the usability of the app and other parts of the services. Such communication is considered part of the service.

Occasionally we may ask you to provide information on your experiences of using the app or other parts of the services which will be used to improve the quality and provision of the services. You are under no obligations to provide any such information. Such information is used for the purposes of reviewing improving our services.

Rebtel may from time to time contact you by email, phone, SMS or through any other appropriate information channel to keep you up to date with news about Rebtel and the services, including new products, campaigns, promotions and payment methods.

If you don’t want to receive promotional messages from Rebtel you can unsubscribe by following the instructions in the promotional message you have received or by contacting our customer support at support@rebtel.com.

Promotional SMS messages to US Customers

We may occasionally send promotional SMS to customers residing in the USA. To cancel these messages text STOP to the number you received the SMS from. If you want to join again, just let us know by sending an email to support@rebtel.com and we will start sending promotional SMS to you again. As always message and data rates may apply for any messages sent to you from Rebtel and from you to Rebtel.

5. Third Party Sites

Our Site or app may contain links to websites of third parties. Please note that such linked websites are not under our control. If you want to learn more about how such third party treats personal data you are referred to any such third party’s own privacy policy. Our Privacy Policy applies solely to personal data that we receive or collect from you through our Site, our app, your use of our services and/or your relationship with Rebtel.

6. Changes to the Privacy Policy

We are constantly innovating and looking for new ways to improve our services. We therefore reserve the right to update or modify this Privacy Policy at any time, with or without notice, to reflect such improvements or any other changes to our business or in order to comply with applicable data protection legislation.

Our Privacy Policy is always available on our website (under Legal Information) and also in our app (under Support) so that users, at all times, can be aware of what personal data we collect, how and for what purpose the data is processed and under what circumstances such information may be shared. You are advised to review the Privacy Policy periodically so that you are aware of any modifications. Se non si è d'accordo con i termini della Politica, non si devono usare i nostri servizi.

7. Data retention

I dati personali sono conservati solo per il tempo necessario a soddisfare gli scopi per i quali i dati personali sono stati raccolti, tuttavia i dati personali possono essere conservati per un periodo più lungo se è richiesto dalla legge (ad esempio per soddisfare i requisiti contabili o i requisiti per conservare le registrazioni delle telefonate per intercettazioni legali) o è ragionevolmente necessario per salvaguardare i nostri interessi legali.

8. I diritti relativi ai dati personali

Under applicable data protection legislation you have the following rights in relation to personal data.

  • Diritto di accesso - L'utente ha il diritto di ottenere da Rebtel informazioni sui dati personali trattati che lo riguardano e di accedere a tali dati, se necessario.
  • Diritto alla rettifica - L'utente ha il diritto di ottenere la rettifica di dati personali inesatti che lo riguardano.
  • Diritto alla cancellazione ("diritto all'oblio") - L'utente ha il diritto di ottenere la cancellazione dei dati che lo riguardano se i dati non sono più necessari per lo scopo per cui sono stati raccolti. Potrebbero esistere obblighi legali per Rebtel di conservare comunque i dati, il che impedisce a Rebtel di cancellare immediatamente i dati. In questo caso possiamo impedire che i dati che siamo obbligati a conservare siano utilizzati per scopi diversi dall'adempimento dei requisiti legali o rendere anonimi i dati.

If you would like to exercise the rights to your personal data or should you have any other questions in connection with this Privacy Policy, please contact us at support@rebtel.com.

Versione: dicembre 2021

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