The Rebtel services are provided by Rebtel Networks AB, a company incorporated under the laws of Sweden and with registered address Jakobsbergsgatan 16, 111 44 Stockholm, Sweden (“Rebtel”, “us”, “our” or “we”).
These terms of service comprise the terms and conditions set forth below and any additional terms and conditions provided on the Site (as defined below), including but not limited to the from time to time applicable rates, available destinations and networks, delivery times, service levels, expiry dates, limitations and other commercial terms and Rebtel’s privacy policy (the “Privacy Policy”) (together the “Terms of Service”) and govern the use of the Services, Site and App (as defined below) and otherwise the relationship between you and Rebtel in connection with the Services.
For details on the last update of the Terms of Service, please click here.
You agree to be bound by the Terms of Service if you: (i) click accept in the sign-up flow or otherwise agree to the Terms of Service; or (ii) access the website www.rebtel.com and/or such other websites that are operated by Rebtel from time to time (the “Site”); or (iii) download or otherwise use a Rebtel application for your mobile device (an "App"); or (iv) purchase a Rebtel product or otherwise use the Services, as further described below or on the Site or in the App. If you do not agree to the Terms of Service, you may not activate or use the Services. Once accepted the Terms of Service constitute a binding agreement between you and Rebtel. In addition, by downloading the App from App Store or Google Play you agree to the applicable terms of the license of Apple and Google which will bind you.
Rebtel may make changes to the Terms of Service from time to time. Rebtel will publish the amended Terms of Service at the Site. Unless otherwise is stated in particular herein when it comes to certain changes and with the exception for non-material changes (such changes to come into effect when published or otherwise as stated), the changes of the Terms of Service will be effective following thirty (30) days from the date when they were published (ref. is made to the Date last updated and published on the bottom of the document), unless the changes are accepted by you before that. We may notify you of material changes by e-mail, in-app notice, posting a notice on the Site, or other methods we deem practicable. We also may provide you with notice of non-material changes in our sole discretion. Please review the Terms of Service on a regular basis. You understand and agree that your continued use of the Site, the App or the Services after the date of publication, means you have agreed to the updated Terms of Service. You agree that if you do not accept any amendment to the Terms of Service then you shall immediately stop accessing and/or using the Site, the App or any other part of the Services.
Rebtel is the owner and host of the Rebtel App, Site and the associated technical platform through which Rebtel offers a portfolio of different high quality products to the users, such as international calling, mobile airtime value top-up services and money remittance, creating an ambient, seamless and continuous customer experience, no matter if the services and products are provided to you by Rebtel itself or by an external partner to Rebtel (each a “Partner”). The aforesaid is henceforth defined as the “Rebtel Customer Platform”.
Rebtel will allow you to make outbound international calls to conventional telephone numbers around the world (as long as your contact is in an area or jurisdiction which at the time of the call is supported by Rebtel). The calling services enable you to place outbound, internet-based voice calls via the public switched telephone network (“PSTN”) terminating on both fixed and mobile telephony networks. Rebtel also offers services that allow you to make outbound international calls via the Rebtel service from a landline or other telephone. In providing services, Rebtel is using a combination of PSTN, internet routing and local landline numbers. We can offer termination in several countries around the world, but we can’t guarantee that we support termination in all countries or to all phone numbers or that we always will support termination to any particular country or phone number. We make no representation that our Services are available for use in any particular location. The Rebtel service is not intended to be used for domestic calls.
Rebtel offers you the possibility to purchase prepaid airtime value (for communication or data transmission capacity) to be credited to a phone subscription account registered with an end user for certain available network operators and destination countries, as well as facilitating certain other types of prepaid closed loop virtual products.
As a specific product, Rebtel offers you the possibility to designate one or more individuals (each a “Designated Contact”) residing in a foreign country (“Call Origination Country”) to make international calls to you at discounted rates or even for free. In more detail - you will be paired with a local phone number in the Call Origination Country (“International Number”) to which the Designated Contact will dial into whereafter the call will be routed to your default phone number/device. You will share the International Number to the Designated Contact. The product is offered to you as a prepaid Recurring Product (for details please refer to Section 2.16 below). The from time-to-time applicable commercial terms of the product (such as current rates and available Call Origination Countries) are published on the Site and/or in the App. You may activate/deactivate or otherwise manage the product settings in your Rebtel Account. Note - the call made by the Designated Contact to the International Number will be handled and charged by the Designated Contact’s own local telecommunications operator, and in all other respects will be subject to the agreement between the Designated Contact and his/her operator. Rebtel’s provision of the product is based and conditioned upon normal reasonable single use personal traffic profiles (for further details on normal usage patterns, refer to Section 2.7). In case Rebtel, in its own discretion and upon reasonable consideration, concludes that impermissible usage is at hand, or otherwise that the product is used in breach of the Terms of Service, Rebtel shall be entitled to, without limitation to any other rights or remedies that Rebtel may have under the Terms of Service or under law, limit, suspend, discontinue and/or terminate the product or other parts of the Services, your Account and/or the Terms of Service (without any liability obligations towards you or any third party).
Rebtel also provides you with the optional feature to automatically place orders and make payments for certain products and services with certain frequency, so called auto top-ups, plans or other recurring products.
The Rebtel Customer Platform and all other services, products, features, functionalities and/or interactions as set forth in this document or presented on the Site or otherwise provided or made available to you by Rebtel from time-to-time, as well as the App and the Site shall collectively be referred to in these Terms of Service as the "Services" or “Products” (as appropriate to context). The term Services shall also include and refer to any and all software and all types of codes (source code, binary code etc.), and any versions thereof, made available to you or otherwise used by Rebtel or you in relation to the use of the App or the Site or otherwise provided in relation to the provision of the Services (the “Software”).
You should be aware that some of the products and services made available to you in the App or otherwise on the Rebtel Customer Platform are not provided by us but are instead offered and provided by our Partners (the "Partner Services"). The Partners have their own agreements (the "Partner Agreements") that will apply to you when you use the Partner Services. The Partner Agreements constitute a separate agreement between you and our Partners and shall govern your use of the Partner Services and your relationship with our Partners. You should review any Partner Agreements and any privacy policies before using any Partner Services. Any terms in any Partner Agreement do not modify any provisions of these Terms of Services. You are responsible for your dealings with Partners. Rebtel is not responsible or liable to you or others for information or services provided by any Partner or third-party. We reserve the right to require any level of or additional identity verification to access any of the Partner Services, in our sole discretion.
Subject to the terms and condition of the Terms of Service, we grant you a limited, non-transferable, non-sublicensable, non-exclusive, revocable license to use and access the App, the Site and other parts of the Services provided or made available to you by Rebtel. You may download one copy of the App onto a Device which you control and to view, use and display the App on the Devices for your personal, non-commercial purposes only. We reserve all other rights.
Without limiting the foregoing, in relation to the App, we license the use of the App to you on the basis of these Terms of Service and subject to any rules or policies applied by Apple Inc. and/or Google Inc., or any other entity within the Apple or Google group ("Apple" and “Google”). We do not sell the App to you. We remain the owners of the App at all times.
You may not copy, (except as expressly stated herein), modify, adapt, redistribute, decompile, reverse engineer, disassemble, or create derivative works of the Software, the App, the Site or, to the extent applicable, any other part of the Services (or permit or assist any third party in such activities). You must not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the Software. You shall not access the Software, the App, the Site or the Services in order to build a similar or competitive website, product, or service.
The Software may contain open source software. Any use, reproduction and distribution of components of the Software licensed under an open source software license is governed by the terms of such open source software license, however to the extent permissible thereunder and otherwise if applicable, the Terms of Service shall apply with priority over such open source software license.
You acknowledge that you have no right to have access to the App or other parts of the Services (where applicable) in source-code form.
All ownership and intellectual property rights in or to the Software, the App, the Site or, to the extent applicable, other parts of the Services and any copies and derivative works thereof (regardless of form or media in or on which the original or other copies may exist), including but not limited to patents, design rights, copyrights, trademarks, trade-secrets and proprietary know-how, shall be owned by and vested in Rebtel, or Rebtel’s licensors, and nothing in these Terms of Service shall constitute or be interpreted as a transfer of any such rights from Rebtel to you or anyone else. You are, as stated above, solely entitled to the limited license to the Services specifically granted under these Terms of Service. For clarification, nothing in these Terms of Service gives you a right to use any of Rebtel’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features, except as may be contained in or otherwise used within the Services provided to you.
Rebtel may terminate the licenses granted to you any time in its sole discretion. Further, the license will terminate automatically in the event of any termination of the Services or the Terms of Service.
Rebtel has the right to, in its sole discretion, at any time remove any materials posted to the Site or the App.
Rebtel has a license to U.S. Patent No. 7,346,156.
You agree to use the Services in compliance with the Terms of Service and all applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including without limitation any applicable export laws and regulations).
It is your responsibility to ensure that you are legally allowed to use the Services where you are located. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the Services.
You acknowledge and understand that the voice communication service provided by Rebtel is not a replacement for your primary telephone service. Important distinctions (some, but not necessarily all, of which are described herein) exist between the traditional telephone service and the voice communication services provided by Rebtel.
You acknowledge that the products, features or functions or other parts of the Services may change over time. Rebtel may without prior notice to you amend the Services. This could mean, among other things, that future versions of the Software or the App may be incompatible with applications developed on or with previous versions. Furthermore, Rebtel may, in Rebtel’s sole discretion and without prior notice to you, stop (permanently or temporarily) providing the Services to you or to users generally. Rebtel may make updates of the Software, the App or other parts of the Services at any time, but shall have no obligation what so ever to provide any such updates to you. It is your responsibility to use the latest available version of the Software, App or other parts of the Services (where applicable).
The Products and Services we provide can be used immediately when purchased and therefore you will have no right to request a refund under the Terms of Service or applicable law.
The Services are for your individual use only. You shall not resell or commercialize the Services to any third party.
You agree that you are solely responsible (and that Rebtel has no responsibility to you or any other third party) for any data, content, or resources that you transmit by using the Services, and for the consequences of such actions (including any loss or damage which Rebtel or any third party may suffer).
If you are residing in a jurisdiction where it is prohibited by law to offer or use the Services, you may not use the Services in such jurisdiction. It is your responsibility to ensure that you are legally allowed to use the Services where you are located.
You acknowledge that the provision and use of the Services are dependent upon services of third parties, including but not limited to international carriers, local termination partners and your local telecom and mobile operator (each a "Provider").
Note that some Providers prohibit or restrict the use of Voice over Internet Protocol (“VoIP”) functionality or other features of the Services, and may also impose additional fees in connection with the use of the Services. You are solely responsible for verifying with your mobile operator (or any other Provider that you are using in relation to the use of the Services) that the use of the Services is permitted in accordance with any contractual obligations you may have with that Provider, and also to check and pay for such imposed additional fees. Note that, as soon as your call is connected to a phone number provided by Rebtel, the call may be charged by your Provider, regardless of whether you are connected to the receiver of the call or not (i.e. even if the line is busy).
In relation to the Mobile Top Up Services, please note that once the Mobile Top Up transaction is completed, Rebtel has no control over the prepaid airtime value or plan and that the terms and conditions of the recipient's local mobile network operator will apply in respect of the recipient's consumption of such prepaid airtime value or use of such prepaid plan. Rebtel will not be responsible for the acts or failures of a local mobile network operator in relation to the Mobile Top Up Services.
In order to use the Services, you are required to register as a user with Rebtel. Subject to such registration you will receive access to your Rebtel account (the "Account"). You agree to provide true, accurate, up-to-date, and complete information when registering for the Services and when making any subsequent amendments to the information in your Account, regardless of whether any fields are mandatory. We have the right to change your password/PIN and account name at any time in our sole discretion and without notice.
We recommend that you choose a password/PIN to your Account that is hard to guess and keep it secure. It is your responsibility to ensure that you do not respond to any unsolicited requests for credit card or payment method details, password/PIN or other data. Not limiting the aforesaid, Rebtel may in certain geographical locations offer you, if you have a US phone number (prefix+1), to have an authorized Rebtel agent registering the Account on your behalf.
You are responsible for all purchases and transactions (including any fraudulent activities), as well as any use of the Services, which is or can reasonably be connected to your Account. Keep your Account credentials and login details safe!
You agree not to disclose your Account credentials and login details safe to any third party.
You are solely responsible for all activities that occur in or otherwise are associated with your Account, regardless of whether the activities are undertaken by you or a third party and whether or not authorized. Rebtel is not responsible for any unauthorized access to the Account. You are required to contact Rebtel immediately to suspend the Services and block your Account if you suspect that your mobile phone or other device you are using the Services on (“Device”) is stolen or otherwise that an unauthorized third party may be using the Account or if your password/PIN or any other account information is lost or stolen. You are responsible for all charges to your Account until the Services are suspended and the Account is blocked. You may terminate the Account and cancel the Services at any time in accordance with Section 4 “Termination and suspension”. Rebtel takes no responsibility for your failure to comply with the obligations in this Section 2.6 “Unauthorized use, stolen device”.
You agree to use the Services only in such way that is permitted by the Terms of Service and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal restrictions and, if necessary, stop accessing and/or using the Services. The list below provides examples of prohibited conduct and shall not be considered exhaustive - You may not and you agree not to:
In addition to the above stated - Rebtel’s provisions of the Services, including the technical capacity and commercial offers, are based on normal reasonable single use personal traffic profiles, this is of particular importance in relation to our unlimited offers. Normal personal traffic profiles and utilization do not include unreasonable excessive usage, exploitation, abuse of the Services, including shared usage of Services among multiple users, usage for reselling or other business purposes and suspected fraudulent activities – such usage shall be considered impermissible under the Terms of Service and Rebtel shall be entitled to in its own discretion, upon reasonable consideration, that such usage is at hand, to limit, suspend, discontinue and/or terminate the Services, the Account and the Terms of Service.
Normal reasonable usage typically refers to the calling/usage patterns of at least 95% of our customers for a particular Product or Service. Other indicators that Rebtel may consider when determining if a usage pattern is impermissible are (examples): number of calls made or products purchased/utilised during a certain time period; unique numbers called; call lengths; number of calls terminated and re-initiated consecutively; conference calls; auto-dialling; fax/voice blasts; use without live dialogue; number of calls and transactions made during business hours; and number of phone numbers called in relation to a single destination.
You agree that any comments, suggestions, feedback, documents, content or other material or information provided, shared, published by you (“Feedback”) in connection with the use of the Services or otherwise in your contacts with Rebtel (including but not limited to, the use of blogs, forums and support websites) are provided on a non-proprietary, non-exclusive and non-confidential basis. You grant Rebtel a royalty-free, world-wide, transferable, sub-licensable, perpetual and irrevocable license to use, make, have made, create derivative works, share and commercialize your Feedback in any way and for any purpose. You acknowledge that you are responsible for whatever material or information is provided by you, including its legality, reliability, appropriateness, originality and copyright.
Rebtel reserves the right at all times to disclose any data or information disclosed by or in any way relating to you (in any form) as Rebtel deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove or restrict any information or materials, in whole or in part, in Rebtel's sole discretion.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM AND EXCLUDE ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICES, THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US SHALL CREATE A WARRANTY. SHOULD THE SERVICES CAUSE ANY DEFECTS, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. ADDITIONALLY, YOU ALSO UNDERSTAND THAT REBTEL CANNOT GUARANTEE THAT INFORMATION OR COMMUNICATIONS TRANSMITTED IN RELATION TO THE USE OF SERVICES WILL NOT BE SUBJECT TO INTERCEPTION BY LAW ENFORCEMENT OFFICIALS OR OTHER THIRD PARTIES. YOU MAY HAVE CERTAIN RIGHTS UNDER YOUR LOCAL LAW. NOTHING IN THESE TERMS IS INTENDED TO AFFECT THOSE RIGHTS, IF THEY ARE APPLICABLE. YOU ACKNOWLEDGE THAT TELECOMMUNICATIONS SYSTEMS AND OTHER RELEVANT NETWORKS AND SYSTEMS ARE NOT FAULT-FREE AND OCCASIONAL PERIODS OF DOWNTIME OCCUR. WE DO NOT GUARANTEE THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR THAT CONTENT LOSS WON'T OCCUR.
Rebtel shall be entitled to, without any liability to you or any third party, to refuse to provide, restrict, limit, change, remove, disable, suspend and/or interfere or interrupt the Services or any part thereof, at any time and without any prior notice to you, for the repair, improvement, and/or upgrade of the Services, for any security reason, or for any of the reasons for terminating the Terms of Service, or for any reasonable corporate or business reason.
The content of the communications made or transferred using the Services are entirely determined by the person from whom such content originates. You may therefore be exposed to content that is offensive, harmful, indecent or otherwise objectionable. Rebtel will not be liable for any type of communication spread by means of the Services.
The Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and Rebtel is not liable in any manner for such calls. In the event that, with your permission, another user uses your Account, you are responsible to inform that user that the Services do not support or carry emergency calls. You must ensure that you, or anyone using your Account/Device, have alternative arrangements for making any such calls.
Rebtel may, as part of the technical setup of the Services, pair you with one or more phone numbers. These phone numbers are shared by multiple Rebtel users. You expressly acknowledge and agree that this pairing of phone numbers shall not constitute a transfer of property, numbering rights or other rights to you; hence, you will not be entitled to claim any rights relating to these phone numbers. Without limitations, the aforesaid means that you may not port-out any such phone number from Rebtel to yourself or any third party.
The phone numbers provided by Rebtel do not and are not intended to support messaging via SMS, MMS nor FAX except as expressly stated on the Site.
Rebtel offers you the possibility to purchase prepaid airtime value (for communication or data transmission capacity) to be credited to a phone subscription account registered with an end user for certain available network operators and destination countries, as well as certain other types of prepaid closed loop products. The aforesaid products and services may be referred to by Rebtel (on the Site or in the App), Partners or other third party provider in different ways (examples: Top-up, Balance, Recharge, Airtime, Load Credit, Mobile Recharge, Mobile Load, Recargas, Bundle and Nauta), for the purposes of these Terms of Service the terms “Mobile Top-Up" and “Mobile Top Up Services" will be used, as applicable to context.
By accessing the Site or App you will be able to purchase the from time to time available Mobile Top-Ups. Rebtel reserves the right to change the applicable rates, service fees, delivery times, expiry periods, service levels, available denominations, destinations and networks, and similar commercial terms at any time. The from time-to-time applicable commercial terms and details of the available Mobile Top-Ups are made available on the Site and/or in the App.
Rebtel reserves the right to charge you an additional service fee for your use of the Mobile Top Up Services. Such service fee will not be communicated to you as a separate item, but will be included in the total amount that you will be charged in relation to the purchase.
Notwithstanding the aforesaid, for some destination countries and networks local taxes and fees beyond our control may apply. If the destination country (or network) of the Mobile Top-Up is one of them, the specific value that sums up the local taxes and applicable fees will be deducted from your order value. Such taxes and fees are beyond the control of Rebtel. They are assessed and levied by a local authority or entity such as a state, county, municipality or a local operator. Please note we or applicable third-party providers may apply limitations to the number and value of Mobile Top-Ups that may be purchased or received over specific time periods and other similar velocity rules. Also other limitation and exclusions related to Mobile Top-Ups may be applicable from time to time.
The Mobile Top-Ups and Services may be provided by Rebtel together with a third-party provider or by a Partner.
We will notify you if a Mobile Top-Up transaction cannot be successfully completed. A transaction can either (i) fail, meaning that the reservation of the charges to your credit card or other specified payment method will be released, or (ii) be pending, meaning that the transaction is in progress (which may continue up to 24 hours) during which time the charge will remain reserved against your credit card or other specified payment method, but not yet been debited (and no Mobile Top Up value will reach or be available for use by the receiver MSISDN).
Occasionally, there may be a short delay before the operator in the destination country/network has credited the recipient’s account. Where contact details have been provided, we will send you a confirmation notice (by email, SMS or similar) which contains status details, such as when the transaction has been successfully completed.
You shall ensure that all instructions provided to Rebtel in connection with your order and purchase of a Mobile Top-Up are complete, correct and true. In particular, the mobile phone number or other identification details of the receiver of the Mobile Top-Up must be correctly identified. All confirmed instructions are final and binding upon you. Rebtel and/or or the relevant third-party providers shall bear no liability or consequences related to the provision of incorrect, inaccurate or false information by you (without limitation, you will not be entitled to a refund). You are solely responsible for any consequences related to the failure to provide complete, correct and true information or the failure to correct such inaccurate information prior to final confirmation.
Once the Mobile Top-Up is accepted by the applicable network hub and/or the operator of the receiving network, such entity becomes responsible for completing the Mobile Top-Up. Furthermore, you understand and agree that Rebtel only acts on your authorisation to initiate (the sending of) the Mobile Top-Up and the relevant local operators or other applicable third parties shall be solely liable to you and the recipient for the provision and use of the services relating to, as well as the denominated value and the redemption of, the Mobile Top-Up.Rebtel will upon receipt of your instruction/order for a Mobile Top-Up make a reservation corresponding to the cost of the value and the transfer service to your specified payment method, and will upon successful completion of the Mobile Top-Up, debit such cost to your specified payment method.
In order to purchase a Mobile Top-Up you shall pay the applicable rates (fees, offers, deals, plans or similar) as stated on the Site or in the App, by use of the payment methods made available to you on the Site or in the App by Rebtel.
If the Mobile Top-Up you purchase is to be received in a different currency to the currency of your chosen payment method, the payment amount will be subject to the applicable FX rate on the payment date and a conversion fee may be applied.
Once the Mobile Top-Up has been successfully received by the recipient, which will be notified to you, the transaction can not be revoked and your payment can not be refunded.
Should it come to your knowledge that a Mobile Top-Up purchased by you has not reached the recipient identified by you, you shall notify Rebtel without undue delay and provide us with supporting documentation evidencing the amount paid by you, identification details of the recipient and any other necessary information to verify and confirm the transaction. We reserve the right to charge you any costs which we may incur if the failed transaction is due to an error that can be attributed to you (including, but not limited to, any refunds we already made to you).
Rebtel offers, as an optional feature, the possibility to automatically place orders and make payments for Mobile Top-Ups and other Products and Services with certain set intervals or when certain predetermined criteria is at hand (such as a product has been depleted or expired). This feature may be referred to as “Auto Top-Up", and the Products subject to the Auto Top-Up functionality may be referred to as “Recurring Products” or “Plans” (as context requires).
The Auto Top-Up feature in relation to a certain Product or Service may be activated (or deactivated or otherwise managed) by you in your Rebtel Account. In relation to some Recurring Products you will be able to decide on a certain set of rules, instructions and attributes that should apply to the automatic recurring purchases and payments, such as pre-selected amounts, intervals, triggers and payment methods. Please note that for some Products and Services the Auto Top-Up feature (with certain pre-selected attributes) is enabled as default mode (this will be clearly communicated to you in relation to your initial purchase of such product). Furthermore, the Rebtel Plans, as well as other certain products and deals are only offered by Rebtel as Recurring Products or conditioned upon that the Auto Top-Up feature is enabled.
For the avoidance of doubt - When the feature Auto Top-Up is activated all Products are still offered and provided to you as prepaid products and each activated Auto Top-Up may be deactivated by you at any time in your own discretion. You may deactivate an Auto Top-Up within the settings in your Rebtel Account. The deactivation will come into effective prior to the next scheduled automated recurring purchase is due to be paid. You will not receive a refund for any previous recurring payments.
An activated Auto Top-Up will remain activated and in effect until deactivated by you or Rebtel. Please see below for how and when the terms of an activated Auto Top-Up may be changed by Rebtel. The current applicable terms and details for an activated Auto Top-Ups are displayed to you in your Rebtel Account.
In case an Auto Top-Up is deactivated by you or Rebtel, for any and all reasons, Rebtel does not guarantee that a new activated Auto-Top-Up will entail the same terms and conditions as applied to the deactivated Auto Top-Up.
Rebtel reserves the right, in its absolute own discretion, to deactivate an activated Auto Top-Up and/or amend or stop providing a Recurring Product, at any time without prior notice to you. If Rebtel choose to exercise its right to stop providing a Recurring Product or deactivate an Auto Top-Up we will notify you by e-mail, in-app notice, by notice on the Site or in the App or other methods we deem practicable. By way of example, Rebtel may deactivate an Auto Top-Up due to repeated payment failures or that a product or service is no longer available on the Rebtel Customer Platform.
If there is a price increase of or otherwise a change to the Recurring Products and/or the Auto Top-Up that is reasonably deemed to have a material adverse effect on you, Rebtel shall inform you at least 14 days prior to such change comes into effect. We will inform you by way of e-mail, in-app notice, by notice on the Site or in the App, or other methods we deem practicable. In case you do not approve of such change you may, as your sole right and only remedy, deactivate the Auto Top-Up (as set out above).
If the Recurring Product (e.g. a Mobile Top-Up to be purchased at certain set intervals) you purchase is to be received in a different currency to the currency of your chosen payment method, the payment amount will be subject to the applicable FX rate on the payment. You acknowledge and agree that any changes of the recurring payment amount relating to such Recurring Product will not be subject to any prior notification to you and will come into effect immediately. The applied FX rate will be presented to you in your Rebtel Account and Account Records.
Subject to applicable law, you accept a change to the Recurring Product and Auto Top-Up (such as a new applicable rate / rate increase and other changed terms and attributes of the Recurring Product) by continuing to keep the Auto Top-Up feature activated after the change has come into effect. Please note that your acceptance of any change to a Recurring Product/Auto Top-Up (as per the above stated) shall include your acceptance of the corresponding changes to the amounts (if and as applicable) that shall be charged to your registered payment instrument/method in relation to subsequent purchases.
Please refer to the App and Site for the from time-to-time available Recurring Products and applicable terms and details.
The recurring payments by you in relation to an Activated Auto Top-Up will be made automatically (based on the set intervals or other predetermined triggers) using the payment method you have chosen to save in your Rebtel Account.
The Auto Top-Up feature requires that your payment card (or corresponding payment method of your choice) will be saved to enable future recurring payments for subsequent purchases. You will be charged for a recurring purchase scheduled with Auto Top-Up no more than 24 hours before the purchase of the Recurring Product is executed.
If the payment method that you have chosen is declined for payment of the Recurring Product, your Auto Top-Up will be deactivated and you will be required to activate a new Auto Top-Up.
The Products and Services offered by Rebtel or otherwise are made available on the Rebtel Customer Platform are always provided on a pre-paid basis.
Rebtel issues and offers so called Rebtel Credits to enable you to purchase or otherwise use the Products provided by Rebtel. The Rebtel Credits are offered in fixed nominal/face values. In addition to purchase Rebtel Credits, you may acquire them by participating in available referral programs or through other promotional activities. Note that for credits acquired in such way specific expiration terms will apply. These terms, as well as other specific conditions that may apply, will be made available on the Web or in the App or in any other way we find appropriate when providing the credit.
Purchased credits will be loaded to your Rebtel Account. When you purchase or otherwise use a Product your account will be charged (in accordance with the then applicable rates). To check your current account balance (remaining credits), please log into your Rebtel Account.
The Rebtel Credits may be used to purchase a variety of different types of products, but can only be used in relation to Products provided by Rebtel (i.e. not to purchase products from any third-party merchant). The credit is not cash and cannot be exchanged for cash (and is in all other aspect a so-called closed loop product). It is non-transferable and you will not be able to withdraw the credits from your Rebtel Account.
In order to purchase the Products and Services (including Rebtel Credits) you shall pay the rates (fees, offers, deals, plans or similar) as stated on the Site or in the App by use of the payment methods made available to you on the Site or in the App. We reserve the right to also charge you a payment processing fee in relation to your purchase.For your convenience, you may register a payment card to your Rebtel Account in order to purchase the Services.
Payments are either made manually by you or automatically, if the recurring payment function is activated. For details about the recurring payment function, please refer to Section 2.17 Recurring Products and Auto Top-Up.
Funds received by Rebtel for Mobile Top-Ups or other Products and Services do not constitute funds held on account for the user. Rebtel will commingle the funds with its own funds.
We do not waive our right to collect the full amount due if your form of payment is cancelled, disabled, discontinued or otherwise dishonored.
You authorise us to act upon any instruction to charge the payment method selected by you which has been transmitted using your Rebtel Account using your password and/or any other authentication/identity verification process which may be required to be used in connection with the Rebtel Account. We are not required to undertake any additional authentication or identity verification measures other than those required by applicable law. All charges concluded post successful authentication or identity verification are your sole responsibility and liability.
We may refuse to process a payment funded from certain payment instruments or method where we have reason to believe the security of the payment instrument or method has been compromised or where we suspect the unauthorised or fraudulent use.
Any refunds will be credited back to the same payment instrument/method used to fund the payment and in the same currency.
All payments are processed via a third-party payment processor ("Payment Processor"). You agree to provide complete and accurate payment information and further agree that the processing of payment transactions is subject to the terms, conditions and policies, including privacy policies, of the involved Payment Processor, the issuer of your payment card or any other payment service provider.
For the avoidance of doubt, payments in relation to Partner Services will be made directly to the Partners (the Partners shall also be responsible to process the payments).
The from time to time applicable rates for the Services are published on the Site and/or in the App. Rebtel reserves the right to change the rates (fees, offers, deals, plans or similar) at any time without notice.
Without prejudice to any other provisions set out herein relating to rate changes, the new rates will apply to your next purchase of a Product or the next time you use a Service (e.g. making a phone call) following the publication of the new rates (as applicable). If you do not wish to accept a rate change your sole right and remedy is to stop purchasing and/or use the Products and Services (including deactivate a Auto Top-Up). You are not entitled to any refunds. You agree that by continuing to purchase the Product and/or use the Services, following the rate change, you accept the new rate.
Rebtel will have no responsibility for any fees or charges you may incur by the use of a particular payment instrument or method you have chosen to fund a purchase (these may include but are not limited to unauthorised overdraft fees imposed by banks if there are insufficient funds in your bank account).
Unless stated otherwise, all rates and charges for the Services shall be stated in US dollars (USD), Pound Sterling (GBP) or Euro (EUR) and shall be exclusive of value added taxes (VAT) or any other applicable taxes or fees. You shall be responsible for paying any and all VAT or any other taxes or fees applicable to the Services.
The measurement of call duration is based on one-minute increments, meaning that the duration of a call is rounded up to the next minute. For example, if you call for 7 minutes and 10 seconds we will round up the call length to 8 minutes.
If you connect to/use the Services through a phone number provided by Rebtel and/or the Rebtel App while you are in a country that is not the country associated with your base/fixed network or mobile phone operator or other Provider (in other words: out-of-country usage) this usage may lead to significantly higher costs in relation to your Providers than normal usage. You are solely responsible for keeping yourself informed and paying for such possible roaming and other applicable charges levied by your mobile operator or other Provider.
If you believe that Rebtel has charged you in error, you may request for a refund by submitting a written request in English to Rebtel’s Customer Support at support@rebtel.com. Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for services paid or credit acquired through vouchers, gift tokens or similar. Rebtel reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of the Services. All refund requests must be made within 90 days of a charge by Rebtel or payment to Rebtel. After 90 days, all charges and payments are final and non-refundable.
When you log in to your Account you will find certain information relating to your use of the Services, such as payments made, calling history (during a limited period), your current balance, etc. In addition, Rebtel may also provide you with a receipt (by e-mail) upon payments for the Services (“Account Records”). Please note that the Account Records are the only statement of the Account, or the activities relating to the Account, that Rebtel will provide to you. It is your responsibility to print and/or save copies of your Account Records, and to retain copies for your own records.
Rebtel will use commercially reasonable efforts to correct any technical failures relating to the Account Records within a reasonable time. However, your inability to view the Account Records does not extend, or relieve you of, your obligation to pay any amounts owed to Rebtel.
NOTICE TO AUSTRALIAN CUSTOMERS: All customers residing in Australia are entitled to appoint an Authorised Representative to assist in discussing or making changes to their Rebtel Account. Please contact Rebtel customer service for more information about appointing an Authorised Representative.
A credit balance on the Account will expire 12 months after the last activity of the Services, meaning that any credit balances that are not used within the aforesaid 12 months period will be lost. Without limiting the generality of the foregoing, specific expiration rules may apply to specific products and services (as provided for in detail on the Site and/or in the App).
The Terms of Service are effective until terminated by you or Rebtel.
You may terminate the Terms of Service (cancel the Account etc.) at any time by providing notice through the settings in your Account or by sending Rebtel a notice to support@rebtel.com. The Terms of Service will be terminated (and the Account cancelled) within five (5) days following receipt of such notice. The termination will be without prejudice to any outstanding indebtedness or liability to Rebtel existing on or prior to the date of termination.
Without limitation to any other rights or remedies Rebtel may have under the Terms of Service or applicable law, Rebtel may, in our absolute discretion, at any time modify, limit, suspend, discontinue or terminate your use of all or any part of the Services and/or the Terms of Service, with immediate effect, automatically, with or without notice and without recourse to the courts or other tribunals, for any reason or for no reason, including without limitation, if Rebtel reasonably believes that you are or have been (or your Account has been used in connection with):
Additionally, Rebtel may also immediately modify, suspend, or terminate all or part of the Services without liability to you in the following circumstances:
You acknowledge and agree that Rebtel is under no obligation to provide the Services, and that Rebtel shall not be liable to you or to any other party for any limitation, suspension, discontinuance, termination or modification of the of the Services and/or the Terms of Service. Rebtel reserves the right in its sole discretion to cancel the Account if it has been inactive for more than one (1) year.
On termination for any reason: all rights granted to you under the Terms of Services shall cease; you must immediately cease all activities authorized by the Terms of Services, including your use of any Services; you must immediately delete or remove the App, the Software and other parts of the Services (where applicable) from all Devices, and immediately destroy all copies of the same then in your possession, custody or control. Rebtel may, in its sole discretion, prevent you from accessing the Account or other parts of the Services, in connection with termination of your Account. Rebtel has no obligation to store or backup your data, content, or Account history. Rebtel recommends that you backup your data and content as you determine appropriate.
In the event of such suspension, Rebtel may reinstate access to your Account and recommence providing Services to you at its sole discretion.
Rebtel may assign all or part of the rights and/or obligations under the Terms of Service without notice to you. The Terms of Service is a personal agreement to you and you may not assign any rights or obligations under the Terms of Service to any third party without the prior written consent of Rebtel.
IN NO EVENT SHALL REBTEL AND ITS SUBSIDIARIES AND OTHER AFFILIATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH THE SERVICES, BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF MONEY, DATA, GOODWILL, REPUTATION, BUSINESS INFORMATION OR BUSINESS PROFITS, BUSINESS INTERRUPTION, OR OTHER PECUNIARY LOSS, THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SERVICES OR OTHERWISE ARISE UNDER THE TERMS OF SERVICE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE GENERALITY OF THIS SECTION TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT REBTEL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES AND LOSSES THAT ARISE IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICES, OR OTHERWISE ARISE UNDER THE TERMS OF SERVICE, SHALL NOT IN ANY CIRCUMSTANCE EXCEED THE AMOUNT ACTUALLY PAID BY YOU, IF ANY, TO US FOR THE SERVICES (INCLUDING WITHOUT LIMITATION THE MOBILE TOP UP SERVICES) IN THE FIVE (5) MONTH PERIOD IMMEDIATELY PRIOR TO THE DATE OF THE EVENT GIVING RISE TO THE RELEVANT CLAIM, SUBJECT TO A MAXIMUM OF FIVE THOUSAND (5 000) EUROS IN ALL CASES (OR TEN (10) EUROS IF THE SERVICES WERE PROVIDED TO YOU FOR FREE).
These limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms of Service, the Services, the Site, the App, or the software related to the Services.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
You agree to indemnify, defend and hold harmless Rebtel and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with the Services, from any third party claim or demand or governmental investigation or enforcement action (including without limitation reasonable costs, expenses, and attorneys’ fees) due to or arising out of your use of the Services (including without limitation your posting and submitting of any material), your breach of the Terms of Service, your violation of applicable laws or regulations, or your violation of any rights of another person or entity. Rebtel reserves the right, in its sole discretion and at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to co-operate as fully as reasonably required in the defence of any claim. No right of indemnity exists for you against Rebtel.
For customers residing in the USA
These Terms of Service, and all claims or cause of action (whether in contract, tort or statute) that may be based upon, arise out of or relate to these Terms of Service, the Services, the Site or the App shall be governed by, and enforced in accordance with, the internal laws of the State of New York, including its statute of limitations, without regard to any conflicts of law provisions that provide for the application of the law of another jurisdiction. Moreover, unless prohibited by law, you must commence any legal action by filing a demand for arbitration within two years of the date of the event or facts giving rise to the dispute or you waive the right to pursue that claim.
Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to Rebtel should be sent to: Rebtel Networks AB, Jakobsbergsgatan 16, 111 44 Stockholm, Sweden. After the Notice is received, you and Rebtel may attempt to resolve the claim or dispute informally. If you and Rebtel do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
Any and all claims, disputes, or controversies (“Claim”) between you and us, including our (if any) subsidiaries, agents, employees, predecessors in interest, successors, affiliates or assignees as well as authorized or unauthorized users or beneficiaries of Services, arising out of or relating in any way to the Terms of Service, your use of the Services or otherwise, no matter how described, pleaded or styled, shall be finally and exclusively resolved by binding confidential individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) in your state of residence at a location that is reasonably convenient for both parties.
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO A TRIAL BY JUDGE OR JURY.
We will pay the initial filing fee to commence the arbitration.
If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of each party, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and these Terms of Service. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon the parties. Judgment on the arbitration award may be entered in any court having jurisdiction.
THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION, OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON SHALL BE ALLOWABLE IN ARBITRATION.
This arbitration provision shall survive: (i) the termination of these Terms of Service; or (ii) the bankruptcy of any party. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force. Any different agreement regarding arbitration must be agreed to in writing signed by both parties.
This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16.
IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION AGREEMENT, DO NOT USE THE SERVICES OR ANY PARTNER SERVICES, NOTIFY US IMMEDIATELY FOR TERMINATION OF THE TERMS OF SERVICE AND PARTNER AGREEMENTS.
For customers not residing in the USA
These Terms of Service shall be governed by the laws of Sweden, without regard to any conflicts of law provisions that provide for the application of the law of another jurisdiction.
Any claim, dispute, or controversy (“Claim”) between you and us, including our (if any) successors, affiliates or assignees as well as any other third party, arising out of or relating in any way to the Terms of Service, your use of the Services or otherwise (including any non-contractual obligations), no matter how described, pleaded or styled, shall be exclusively subject to the jurisdiction of and be settled by a Swedish court of general jurisdiction, where the Stockholm District Court (Sw. Stockholms tingsrätt) shall be the court of first instance. Notwithstanding the foregoing, Rebtel shall be entitled to bring actions for injunctive relief in any court of competent jurisdiction.
IF YOU DO NOT AGREE TO THESE TERMS OF DISPUTE RESOLUTION, DO NOT USE THE SERVICES OR ANY PARTNER SERVICES, NOTIFY US IMMEDIATELY FOR TERMINATION OF THE TERMS OF SERVICE AND PARTNER AGREEMENTS.
The Terms of Service constitute the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.
If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavour to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
The failure by Rebtel to exercise, or delay in exercising, a legal right or remedy provided by the Terms of Service or by law shall not constitute a waiver of Rebtel’s right or remedy. If Rebtel waives a breach of this Terms of Service, the waiver shall not operate as a waiver of a subsequent breach of Terms of Service. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Headings used in the Terms of Service are for convenience purposes only and shall not be deemed to limit or affect any of the provisions hereof.
For your convenience, Rebtel may provide you with a translation of the English language version of the Terms of Service (available at www.rebtel.com). In the event of any inconsistency between a non-English version of Terms of Service and the English version, the English version shall prevail and govern your relationship with Rebtel.
You hereby affirm that you have the legal capacity, are fully able and competent to enter into the Terms and Conditions, and to abide by and comply with the Terms and Conditions.
If you are under 16 years of age, you represent to Rebtel that you have obtained a parent/guardian's consent and that your parent/guardian has reviewed and agreed to these Terms of Service prior to using the Services.
You acknowledge and agree that if Rebtel is unable to provide the Services as a result of a force majeure event, Rebtel will not be in breach of any of its obligations towards you under the Terms of Service or otherwise. A force majeure event means any event beyond the control of Rebtel.
If you wish to contact Rebtel, or if any provision in the Terms of Service requires you to give us notice in writing, you can send this to us by e-mail to support@rebtel.com.
Rebtel may, when sending any notices to you, use your email address stated in the Account or any mail address or other address, provided by you in connection with your use of the Account, the Sites or other parts of the Services, or otherwise presented to us in your contacts with Rebtel.
You agree to the use of electronic communication in order to enter into contracts, place orders, and create other records and to the delivery of notices, policies and changes thereto and records of transactions with Rebtel.
Date last updated and published: [•] October 16, 2024